Will you post internationally?

No, I’m sorry, due to changes in legislation and ever changing rules I only post to the United Kingdom.

Delivery

Delivery will be made via Royal Mail Parcels or Evri and where possible it will be Tracked.

Payments

Payments can be made with either Debit or Credit Card. For Made to Order Items once you are happy with the specifications we will be start making your order. All Timescales will be communicated with you and you will be kept up-to date with the process. If by any chance, we are unable to fulfil your order we will refund your payment.

Cancellation Window

If you change your mind I will issue a full refund unless I have already started to make up your order or purchase specific fabric for your order, then these amounts will be deducted from the monies paid and refunded via Paypal.

Quality

All our items are Handmade, they are hand crafted with a lot of love, care and attention to detail, this makes them unique. Perfection cannot be guaranteed but love, care and consideration can be.  All items are quality checked by at least 2 people before we post out any items. If we are not happy with the product at any step of the way we will simply start again.

If you require perfection, then you will need to purchase a very expensive item from a well-known designer brand. If you are looking for a cheap and cheerful item that will “last a few uses” then you can purchase from any known budget store. If you want an item that’s tailored to you, that is lovingly made that’s of good quality then we are the people for you.

Every item is made with love along with blood sweat and sometimes tears. They take time to make and are checked every step of the way. I have quite high standards, if I would use the item then I’m happy to post the item.

Return Window

As items are bespoke and handmade and thoroughly checked before posting. No returns or refunds will be accepted unless the items are damaged in transit.

Damaged Items

If you receive a damaged item, please contact me immediately upon receipt with a photograph of the damaged item/packaging and I will guide you through the process. Any claims after 24hrs will not be honoured.

By making a purchase from Made by Nette, you agree to adhere to my return policy as stated above.

If you have any questions or need further assistance regarding returns, please don’t hesitate to contact me at info@madebynette.co.uk.

NOTHING CONTAINED IN THIS POLICY IS INTENDED TO AFFECT, NOR WILL IT AFFECT YOUR STATUTORY RIGHTS.